Written by Wendy Kreitzman Friday, 19 April 2013 00:00
As PSE&G prepares to work under contract with LIPA, taking over for National Grid on Jan. 1, 2014, management and crews are already in place on Long island, already working to improve reliability for electric power and quick response time during emergencies. To that end, David Daly, PSE&G vice president and LIPA transition lead, promised a large audience of Nassau County mayors and trustees that there will be a huge change, a very positive change with PSE&G in place.
For Great Neck, Daly assured that the annual 100-year storms that have ravaged the peninsula the last few years, cutting off power for long periods of time, will be handled differently, with much ongoing maintenance, accessibility to PSE&G and quick responses and timely repairs during emergencies.
Speaking at a Nassau County Village Officials Association (NCVOA) meeting, Daly first explained his company’s strong reliability, “a national leader in electric system reliability and customer satisfaction.” He explained that PSE&G will manage utility services under contract to LIPA, a 10-year contract starting Jan. 1. Daly said that the “focus” of the contract will be on “utility operations excellence (including customer satisfaction, service reliability and storm response and communications). All of this, he said, will be handled “with cost control.”
Daly said that PSE&G will “invest” in the local communities, setting up their own outage management system and providing modern customer call center systems. He said that their PSE&G plans and systems are tried and true, award-winners in the industry, and will work well on Long Island. Speaking of strong maintenance programs, Daly stated: “We want to be pro-active.” And they want to work with their customers, as they do listen to recommendations, many of which are included in their plans for Long Island.
Daly also said that a big part of their plans include regular analyses of the system, so that problems can be avoided before they begin. Analysis of damage immediately after a storm was also discussed. Listening to New York State Senator Jack Martins, present at the meeting, Daly promised to work with local public officials and really hear their advice and their concerns. If a local mayor says that their workers cannot provide relief until damaged lines are cleared, PSE&G will respond, do their work and let local crews go ahead with their own work. All of this, he said, will provide much faster emergency repairs.
“PSE&G continually invests in customer service technology, personnel and practices,” Daly said. And they anticipate using current crews in the area. As well, PSE&G administrators are relocating to Long Island, to really be “here” in an emergency such as last year’s Hurricane Sandy. They will be staffed 24/7.
David Daly assured the mayors and trustees: “Our culture is to keep ahead of the storm … and get it done.”