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Letter: Long Lines at Post Office Are Unacceptable

I am writing this letter in regard to the terrible attitude and/or policy of the Manhasset Post Office regarding the service given to its customers. (I do not mean this letter to reflect on the counter employees, who do give good service and cannot make or alter policy.)

I went to the post office this Monday, July 13, to mail a certified mail. The line was to the door at approximately 10:20 a.m. There was only one window open. After waiting approximately 15 minutes, with no diminishment in the line, I tried to get management to open another window. It was nearly impossible to even get their attention, to call; no one answered when we knocked on the office door, etc.

I finally was served at about 10:50 a.m. and then I requested to speak with a manager. Shortly, a manager appeared. She stated she was not aware of the line, even though we had called in loud enough voices to be heard in the back, had requested other postal employees to get a manager three different times, had used the telephone to call, and had tried to get attention at the manager’s office, all to no avail. I suggested that management open a second window when there was such a long line; she replied that they had “rules” prohibiting this. I stated that the rules were basically to give as little service as possible. There was no reason why someone couldn’t be asked to give up their break, take care of the business, and then return to the break. The manager also stated, that managers could not open a window themselves, since they were not qualified to do so. When our discussion became a little louder she stated that she would not continue the discussion. I guess she thought that I was being discourteous.

I would state that the post office is being discourteous to its customers to let them stand and wait and maintain only one open window regardless of how long the line or wait was. A private business could never survive this way. By the way, this is not the first time I have experienced this kind of wait and related attitude.

Paul Drezner