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Letter: Travel Agents Is the Only Way to Go

I’m sure I’m not the only one who experienced a travel nightmare on Wednesday, Feb. 10. Six of my family members were due to fly on the snowy morning. We received word the night before that the flight was cancelled. I was in panic mode now.

Since the flights were booked through my travel agent, I called Amy at Coral Reef Travel. She told me that she would get them on another flight. Not only did she book them on a flight the next day, but also had backup flights for Friday just in case. I must have called her 20 times because of me being the messenger in the family. (I was not flying.) My mother and sisters had so many questions. She took every phone call and even gave me her home number to keep in touch in case of more cancellations or changes.

I think Amy went above and beyond to make the trip happen. I have used her for all of my vacations from adventurous ones to relaxing ones. She has never steered us wrong with her recommendations for hotels, restaurants and destinations. I know I could go online and book trips myself, but friends who did that couldn’t get another flight out until next week. Some cancelled their trips altogether.

Thanks again Amy!

Nicole Bruno