Friday, 12 February 2010 00:00
Harix Linares, code enforcement officer for the Incorporated Village of Westbury, typically checks into the village’s new code enforcement hotline at least hourly during his Saturday shifts, just to make sure that any residents who have called the line receive quick response to issues that arise.
“One time, I called the hotline and there was a message from the mayor, calling about a particular problem that he wanted me to look into. I guess he wanted to make sure that I was checking in, because he has other ways to reach me if he wants to. I am glad I checked,” Linares joked.
On another occasion, a resident called in a noise complaint regarding a party late on a Saturday evening. Within a few minutes, Linares was knocking on the door of the offending residence to ask them to turn the volume down. These are the kinds of responses that residents can expect by utilizing the hotline.
According to village officials, the hotline number should be used by residents during non-business hours – evenings, weekends and holidays – to report housing matters, parking problems, noise complaints, code violations, graffiti and other quality of life issues, as well as non-emergency suspicious activities.
Westbury Village Superintendent of Buildings Bill Mello cautions that the hotline is for issues that are within the village’s jurisdiction, not for fire, police, health or other emergencies. “Residents should continue to call 911 in case of emergencies,” Mello said, adding that the hotline is monitored by village personnel on duty during evenings and weekends, so residents should receive a call back or visit from village personnel within a few hours of calling the hotline number.
In regard to the hotline, Village Mayor Peter Cavallaro said it was an idea the village decided to implement once code enforcement hours were expanded. “It allows our personnel on duty, and even our staff while off-duty, to check in and see if there are any problems. I think as word gets out that this is a quick and easy way to contact the village during off-hours, more and more residents will start to use it,” said Cavallaro, adding, “Of course, if residents prefer, they can always call me or one of the trustees, or wait until the village offices are open, but this tool allows residents to get a prompt response at just about any time.”
Westbury residents are encouraged to use the Code Enforcement Hotline to report matters of concern. The hotline number is 333-1869. Residents who have a concern or question during regular business hours should continue to call the Westbury Village Building Department’s regular number at 334-1700, ext. 2.